Help for brands

Click "Get Started as Sponsor" on the landing page. Fill in your company name, email, and password. You'll receive a confirmation email to activate your account.

You'll need your company name, industry, website URL (optional), and a brief description of what you're looking for in creator partnerships.

Yes, we verify sponsor accounts to protect our creators. This typically takes 24-48 hours after registration.

zcombo charges a 10% platform fee on successful deals. This is deducted from the deal amount when payment is released to the creator.

Use the "Find Creators" page to search by name, category, country, or subscriber count. You can apply multiple filters to narrow down your search.

Subscribers: Total YouTube subscribers. Videos: Number of published videos. Completed Deals: Successful partnerships through zcombo, indicating reliability.

Yes! Click "View Profile" to see their portfolio, bio, social media links, and completed deals count.

From a creator's profile, click "Send Proposal". Fill in the deal title, description, deliverables, and proposed amount. The creator will receive a notification.

Be specific about: what you want (video type, length), deliverables (1 YouTube video, 2 Instagram posts), timeline, and your budget. Clear proposals get better responses.

Yes! Once a creator responds, you can discuss terms through the deal chat. Adjust the offer as needed before finalizing.

You'll need to fund the marketplace payment hold. Once funded, the creator can start working on your project. The money is held safely until you approve the work.

When you pay, money is held through Stripe as a marketplace payment hold. It's only released to the creator after you approve their work. If work isn't delivered, you can request a refund.

Payment is released when: (1) You approve the delivered work, or (2) The 5-day auto-approval period expires without action from you.

After a creator delivers work, you have 5 days to review and approve it. If you don't take action, the work is automatically approved and payment is released. This protects creators from unresponsive sponsors.

Refunds are available if: (1) Creator hasn't delivered work, (2) There's a valid dispute. Once you approve work or auto-approval triggers, refunds are not available.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. Payments are secure and PCI-compliant.

Use the built-in chat in each deal. All messages are saved and timestamped. This protects both parties if disputes arise.

You can request revisions through the chat before approving. Be specific about what changes you need. Consider including revision terms in your initial proposal.

When the creator delivers work, you'll see it in the deal page. Review the work links, then click "Approve Work" to release payment.

If a creator doesn't respond within 7 days of a pending proposal, you can cancel it. For active deals, contact support if there's no communication for 14+ days.

Go to Settings > Company Profile. You can update your company name, logo, description, and contact information.

Go to the Deals page to see all your deals: pending, active, completed, and cancelled. Click any deal for full details.

Go to Payments to see all transactions, including pending, successful, and refunded payments. You can download invoices for your records.

Check that your card details are correct and has sufficient funds. Try a different card if the issue persists. Contact your bank if they're blocking the transaction.

First, request specific changes through chat. If the creator refuses or can't meet requirements, contact support within the review period to dispute the delivery.

Email [email protected] with your deal ID and detailed explanation. Include screenshots if helpful. Our team reviews disputes within 48 hours.

Try resetting your password via the login page. If that doesn't work, contact support with your registered email address.

Email us at [email protected]. Include your account email and any relevant deal IDs for faster assistance.

We respond to all inquiries within 24-48 hours during business days. Urgent issues are prioritized.

Live chat support is coming soon! For now, email is the fastest way to reach our team.